TripleAsia disallow you to post any messages that are deliberately attacked to Tour companies and Hotels on our website as well as the other texts that threat to Thai monarchy, religion and disturbance to others. TripleAsia reserves the right in considering and delete messages that we deem inappropriate.

Conditions for cancellation of the booking. If you cancel the reservation after the cancellation due date specified in the confirmation e-mail. Customer must pay the minimum fee for 1 night cancellation. Unless notified otherwise in the confirmation e-mail. In case of you do arrive in a hotel will be treated as a late cancellation, you must be paid for cancellation fee 1 night (or more) / room. Unless notified otherwise in the confirmation e-mail. Any reservation changes such as change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part must not be made directly with the hotel but should be made through TripleAsia. If you have any problems or questions about prior reservation to arrival or during your stay at the hotel, please contact our customer support directly in office hours.

Please note that reducing the number of room reservation during the holiday/high season or failure to cancel a reservation within the date specified in the confirmation e-mail, you must pay penalty charge being imposed by the hotel. If a penalty charge is incurred, this will be deducted from the amount refunded.

The confirmation e-mail will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 14 days prior to check-in. The penalty charge is usually one-night stay, unless specified on the confirmation e-mail.

Shortened stays will be refunded within 10 days. However, If you notify us after check out. May require a longer time for a refund processing because hotels can be slow to confirm the exact dates of your stay. If your refund takes longer than 10 days, we will notify you via email upon receipt of your request.

TripleAsia reserves the right to represent any guarantees or responsibility regarding the accuracy, completeness, quality and suitability of any content on this website. We are committed to recruiting quality hotels with good services. However, we reserve the right to represent any guarantees or responsibility regarding the accuracy, completeness, quality and suitability of the hotel listed on our website.

To ensure that every financial transaction you made via our website is safe, we use the most advanced encryption technology supported by The KASIKORNBANK Public Co, Ltd.("KBANK"). Therefore, you can be assured that your important data will be safe. Personal information of our customers including name, address, credit card number and travel itinerary are encoded (Converting numbers and letters to electronic code so that it cannot be read as the information travels over the Internet). Moreover, KBANK safeguards your credit card information with verification of card ownership, IP address and SNA protocol protection.

The Encryption system of triple Asia has been designed to give you control and protect the security of credit card information, name, address, e-mail and the other informations that you provided to us. This protection system is called SSL encryption, which runs up automatically when a customer enters payment information via a web page that uses SSL protocol by default. We store your credit card information on a non-accessible server from the Internet for you to ensure that it is more secure.